We will be happy to provide a full refund (in-store) or even an exchange of any unworn shoes within 15 days of the purchase, provided you have the original receipt and box. For mail-out returns, see below.

We guarantee our shoes to be Handcrafted, free of manufacturer defects. However, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever. In the event of an unusual situation, please contact our store directly. Be prepared to provide a brief summary to help us determine a solution.

In the event your ordered shoes don’t work out, and you meet the criteria outlined in our return policy above, simply mail them back. You may also bring them directly to our location. (see a link to our locations). Shipping cost for returned shoes will be at the customers expense.

The original shipping charges incurred on your purchase are not refundable as part of your return.

These policies are applicable only to our website, also known as SASfootwear.ca.

Contact us for more details